I received a call last week where the prospect was enquiring about our services. He asked “what training courses do you offer”? Now which answer do you think sounds better: Answer A: “Thanks for the call, just to make you … Readmore

I thought this week it would be very important to go through with you an issue I had with one of my clients last week. This was a new client in the hotel industry. They were calling companies to try … Readmore

Contact us to find out how to enhance your speaking skills to ensure your audience sits up and takes notice. Google+ Page

How effective telephone sales skills courses can ensure you get a reaction when you speak to prospects. Google+ Page

If you are speaking and not getting a reaction well you are just making a speech. Find out about our range of our training courses that can help. Google+ Page

If you’re speaking and not getting a reaction, well you are just making a speech Google+ Page

Get a Head Start on the Economic Upswing The stock market has been steadily inching up over the past few weeks. Economic indicators are showing signs of improvements. Economists who study such things are even whispering that things are getting … Readmore

How to Keep Your Best Customers Loyal and Buying More By Jim Meisenheimer When I do my sales training programs I always ask my participants, “How many of you are doing quarterlybusiness reviews with your best customers?” I get lots … Readmore

My Mind Was In the Gutter, and He Got the Sale Needed my home gutters cleaned, so I went to the classified section of the paper and called four of the advertisers and told each that “I needed my gutters … Readmore

If like me you have to deal with foreign call centres on a regular basis, I am sure you have often concluded that the company does not care about you, this is just to make more money, and no one … Readmore