Whoever answers the phone first in your company wins or loses the business for you. As we try to come out of one of the worst recessions our economy has ever experienced, it is more important than ever to provide … Readmore

As a result of observing thousands of telesales individuals and listening to calls, one phenomenon is very apparent.  Virtually everyone who receives an incoming call possesses a certain degree of tension – the type that causes them to be suspicious, … Readmore

Here’s a very important point regarding follow-up calls, and everything else will revolve around this point:  You need to do as much, or more selling on the follow-up call as you did on the initial call.   A mistake that … Readmore

What’s a Staller? Stallers are those people you call on a regular basis, that always have some reason why they aren’t buying today.  Their reasons seem valid but beware, many of these people are “Expert Stallers”.  They can’t, or are … Readmore

Here are a few techniques to consider when choosing whether or not to leave a voicemail message with on a prospect’s answer machine: Be prepared: If you are going to leave a voicemail message you need to be prepared with … Readmore